We receive, collect, and store any information you enter on our website or provide to us in any way, including information (even personally identifiable information) you provide to us when placing a support request. In addition, we collect the Internet Protocol (IP) address you used to connect your computer to the Internet, along with other computer and connection information. We may use software tools, such as cookies, to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We store this information on our secure web servers located in the Unites States.
We collect this information for the following reasons:
We do not share your information with third parties, other than as necessary to provide the services described above.
Please note that email communications and support requests are not encrypted and are not considered a secure means of transmitting sensitive information. Nor will we ask for sensitive information by email.
If you are under the age of 13, your parent or guardian must consent to our information collection.
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access, correct, and delete that data without charge to you. To initiate a request regarding your data, please email us at firstname.lastname@example.org.